Refund policy

In order to let customers enjoy high-quality service and excellent shopping experience, sneakerowner.com promises to provide 7-day return and exchange service for each order. If you need to apply for a return, please contact our customer service and inform the reason for the return.

Please refer to Return & Exchange for the terms as following:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, provide our customer service staff with your order number and reason for return. We will accept your application, but the shipping costs will be at your expense.

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

Size:

For shoe sizes, please check the shoe size conversion chart. Please check description on item page carefully before you buy. We do not accept returns if you choose the wrong size for personal reasons.

Return requirements:

1) Contact customer service to apply for return (be sure to contact before returning).
2) All returned items must be unworn and unwashed, with original labels and/or packaging (if applicable).
3) All items must be in original condition and can be resold.
4) Please make sure that all returned items are well packed to avoid damage during the mailing process.
5) Please make sure that the box is protected by the outer packaging layer. The box is part of the product, so any damage may result in rejection of the return.
6) Please ensure that all returned packages provide traceable insurance services.

Shipping

To return your product, you should mail your product and you will be responsible for paying the shipping cost of the returned product. We recommend that you use the local postal service or courier. We are not responsible for packages lost in transit.

Note: All return requests need to be authorized by our customer staff first. Otherwise, we will not accept returns and exchange requests.